The Passport Office receives applicants by appointment only. Appointments are assigned exclusively through the Prenot@Mi system. It is not possible to request an appointment (or request a change to an appointment) by email or at the public information desk. Applicants without an appointment will not be received.
To book an appointment to apply for the issuance or renewal of a passport (or passports, in the case of family members), please use the following link: Prenot@Mi
The appointment is free of charge and is non-transferable (the appointment request must be made personally; third parties are not authorized to request appointments on behalf of applicants).
If, after obtaining an appointment, an Italian national is unable to attend on the date indicated, they must notify the Office of the cancellation of the appointment at least 24 hours in advance by sending an email to anagrafe.gedda@esteri.it, with the subject line “PASSPORT APPOINTMENT CANCELLATION – APPLICANT’S FIRST NAME AND SURNAME”, using the same email address that was used to obtain the appointment through Prenot@Mi.
Applicants who fail to attend their appointment and have not previously informed the Office of their absence may, as a precautionary measure, have their access to the Prenot@Mi system suspended for as long as necessary to carry out the appropriate checks to verify that the email address used to request the appointment can actually be traced to a genuine user.