{"id":3331,"date":"2025-07-20T11:59:17","date_gmt":"2025-07-20T08:59:17","guid":{"rendered":"https:\/\/consgedda.esteri.it\/?page_id=3331"},"modified":"2026-08-12T14:27:30","modified_gmt":"2026-08-12T11:27:30","slug":"frequently-asked-questions-about-the-fast-it-portal","status":"publish","type":"page","link":"https:\/\/consgedda.esteri.it\/en\/servizi-consolari-e-visti\/servizi-per-il-cittadino-italiano\/anagrafe-degli-italiani-residenti-allestero-aire\/frequently-asked-questions-about-the-fast-it-portal\/","title":{"rendered":"Frequently Asked Questions about the FAST IT Portal"},"content":{"rendered":"

The Fast It portal<\/strong> (Farnesina Telematic Services for Italians Abroad<\/em>) is a portal dedicated to Italian citizens residing abroad and is available throughout the Italian consular network.<\/p>\n

The Fast It portal speeds up the processing of applications and can also be accessed from mobile phones and other mobile devices.<\/p>\n

Through the portal, Italian citizens residing abroad can submit an application for AIRE registration<\/strong>, view their personal registry record, and request updates to their address.<\/p>\n

1. I am having problems registering and\/or accessing the Fast It portal. I entered an incorrect email address. How can I correct it?<\/strong><\/p>\n

If you do not have any active applications, you can change your email address yourself by following the path gear icon in the upper-right corner, next to your name \u2192 \u201cChange email\u201d<\/strong>.<\/p>\n

2. I have forgotten my password for accessing the Fast It portal.<\/strong><\/p>\n

From the portal homepage, simply select \u201cRecover password\u201d<\/strong> and enter the email address used during registration. You will then receive an email with instructions for accessing your account.<\/p>\n

3. I registered on the Fast It portal but did not receive the activation email.<\/strong><\/p>\n

It is important to check your \u201cSpam\u201d<\/strong> folder. If you have not received the email, log in to the Fast It portal using your email address and chosen password and request the activation email again by clicking \u201cResend code\u201d<\/strong>, which will appear after logging in.<\/p>\n

4. I selected the wrong country of residence. What should I do?<\/strong><\/p>\n

If you are still in the registration process and the account has not yet been created, you can easily change your country of residence in the section where your personal details and foreign residence information are entered.<\/p>\n

If you realize after creating your account that you selected the wrong Consular Office, there is no need to worry. Follow the path \u201cConsular Registry and AIRE \u2192 Report a change of residence \u2192 Go to the service\u201d<\/strong>. The \u201cChange Residence\u201d<\/strong> section will appear, allowing you to select the correct country and place of residence.<\/p>\n

If you have submitted an application to the wrong Consular Office, you can correct this by clicking on the application reference number on the main page and then clicking \u201cCancel application\u201d<\/strong>. You can then proceed as described above to select the correct Consular Office.<\/p>\n

5. I submitted a registration request but the system says that I am already registered.<\/strong><\/p>\n

The system does not allow two Fast It accounts to be registered using the same email address. It also does not allow two accounts with different email addresses but identical personal details to be associated with the same personal registry record.<\/p>\n

If you already have another account, decide which one you wish to keep: delete the old account and keep the new one, or recover the old account by following the instructions for recovering previous accounts.<\/p>\n

6. How can I check the status of my application?<\/strong><\/p>\n

The Online Consular Services portal<\/strong> allows you to receive timely updates on the status of applications submitted. Applications may have the following statuses:<\/p>\n